cR
clive R

1 reviews | Active since Oct 2013

02 Apr 2015, 10:00

*****

I had a 3G service for several years that I did not use. I called to cancel it at the end of January. I was told that I had renewed to service on Jan 5th 2015. I did not renew this service. After a lot time it was established that a third party had **********ly used my cell number to renew the service and also to purchase a Samsung hand set for which I am being billed.<br> <br> I was asked to submit an affidavit regarding this ***** which was sent on Feb 18th. A month later and I have heard nothing. I am told it is scheduled for consideration on April 7th. In the meantime I MUST pay the third party costs that have been debited to my account and I am being bombarded with automatic calls threatening to cut my service if the ******* and ********** third party costs are not paid.<br> <br> I find this ***** investigation to be ridiculously slow and with total lack of communication. The demands for ******* payments are anti consumer.

0
Replies (1)
Vodacom
Vodacom's reply03 Apr 2015, 12:18
Official
Hello Croffey,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites

Best regards,