*****!!!!!!

I had a contract with vodacom which I paid every month. I paid an installment of R118.58 every month via debit order. Somewhere between December 2018 and February 2019, "Vodacom" phoned me and offered me some kind of promotion. They told me that I will get extra data every month for free and that I wont pay additional charges for the extra data. They also want to deliver a free gift for being such a loyal customer. I did NOT agree to anything!!!!!!

So in the next few days an Ultimate ears portable speaker were delivered to my work address. Suddenly from the 7th of February an amount of R338.04 were debited from my account. I immediately disputed the debitorder on my Capitec app.

I immediately went to Vodacom in Cape gate where I asked them why they deducted this amount, but no one could give me any information regarding this. When I asked the lady when this contract will be due for an upgrade( so I can know for how long I must still pay for this contract and eventually want to cancle it) she informed me that an upgrade was already done on my account and that I will only be able to upgrade/cancle my contract in 2020.

I did NOT give any permission to anyone for an upgrade on my account.In fact I wanted to cancle it as soon as the contract expired. I did NOT sign for any upgrade or new contract, nor did I give permission for anyone to upgrade my account.

I went from one Vodacom store to another, where I wanted to cancle that same contract that had been upgraded without my permission. No one could help me. The best they can do is give me call centre numbers to phone to cancle the contract. When I try to phone these call centres I have to hang on for hours to talk to an agent and then my call just cuts off at the end. For days, and even months I went to one Vodacom store to another to sort this out.

Not one vodacom staff member could sort this problem out for me or give me any info regarding this matter!!

Since I tried numerous times to cancle this ******* upgrade on my account, and tried everything from my side to sort this problem out, no one could help me and I was left with nothing else to do but to go stop the debit order at my bank. I was not going to let Vodacom take another cent from me! I was losing a lot of money!!

Eventualy a lawyer came in contact with me regarding this. He said Vodacom handed me over. The lawyer was Brendon from Hammond pole attourneys.

I explained the whole scenario to him and he informed me on the 2nd of July 2019 that a dispute has been logged.

No feedback has been provided to me again.

I followed up again and on the 17th of October Brandon from Hammond Pole attourneys informed me that he had been doing follow ups regarding the matter and that since the dispute has been logged on the 2nd of July 2019, the contract has rather been removed from their offices and that I have to do a follow up directly with Vodacom and confirm the outcome of the previous dispute that has been logged.

How come I have been to Vodacom again numerous times and still no one can help me clear my name!

I have been blacklisted by Vodacom! ******* upgrade has been done on my account! This is a ********** transaction done by Vodacom!

I need this sorted out ASAP!