JG
Jadon G

1 reviews | Active since Oct 2022

26 Oct 2022, 13:11

*****

somebody used a **** ID and took 2 phones and now I'm held responsible

I have open up a case and have give all docs to vodacom

They gave a fee to pay to get it sorted and you have paid but still it is not solved and they want you to pay more

I have been trying for the past 2 years regarding the ***** that was done on my vodacom account I did many service request and calls and nothing was sorted out the service I am receiving from vodacom side pathetic and ********* work practices this stupid error on vodacom security and forensic side is despicable vodacom advertises them self as the best network worst service providers with zero efficiency to help there customers I have been waiting for feedback for years I need this sorted out I will be going to every platform till I get the help I need as I am tired I'm being treated this way

0
Replies (1)
Vodacom
Vodacom's reply26 Oct 2022, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team