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I am really frustrated at this point with Vodacom ***** department. I discovered in April that someone in Balito Durban **********ly upgraded my wifi router contract without my consent to an iPhone 13 pro max. I’ve been sending multiple emails as I was instructed to escalate via email without any joy. I live in Pretoria and haven’t been to Balito since the pandemic. I don’t know who to complain to. My emails are being read and since the 11th of April I was told I’ll get feedback in 7-14days and until today, I am still waiting. This is damaging my credit record. Can someone tell me what I can do next. I’m so disappointed and frustrated.