KM
Kurt M
1 reviews | Active since Jun 2020
01 Oct 2020, 11:15
*****
On the 29th of April I received a notification from my bank of a debit order in the amount of from Vodacom of R379. 36 I called Vodacom but got no assistance as I do not have an account with them as a result of COVID-19 and the Lockdown I completely forgot about this debit order then on the 28th of May a new debit order of R599 how is Vodacom taking this money and I do not have an account with them, I emailed Vodacom's ***** department with no response as yet, I will be lodging a formal complaint with ICASA if not resolved
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Oct 2020, 11:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Oct 2020, 11:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Kurt M's updateReviewer Update
23 Sept 2021, 13:53Update, My credit profile now shows, I am in arrears of R8000 because of your **** handling of my query...I want somebody to call me, This is ridiculous
KM
Kurt M's update23 Sept 2021, 13:53
Reviewer Update
Update, My credit profile now shows, I am in arrears of R8000 because of your **** handling of my query...I want somebody to call me, This is ridiculous