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PRETTY M

1 reviews | Active since Mar 2018

16 Mar 2018, 16:21

Frastrating , dissapointing and nigligency

I had a bad experience with Vodacom and my story is as follows:

When I called to enquire about the cell phone contracts that they have, I was told about one specific product of which I liked and could afford, The contract is 500MB, 200 minutes & 200 SMSs for only R309 I took and then first month they debited R368.51, when I enquired the told me that it is admin costs and next month it will be R309. The next month they debited the same amount and it was in August 2017. Everytime when I enquire they tell me they will investigate and refund me the difference till now they are debiting the same amount and no feedback.

Last month I requested them to changed my debit order date from the 25th of every month to the 20th of every month been 5 days earlier. I was told that they will start the arrangement next month (March 2018) as it now late but this month they will debit on the 25th. I agreed to the arrangement and thought that they will debit on the 25th of February but the didnot debit, I called them on the 28th February and they told me that they will debit on the 20 March 2018 double the amount of which I agreed.

Yesterday they suspended my number and I was told they will not be able to assist me and I should call tomorrow as the people you will assist have knocked off. today at 8:20am I called and then they unblocked my number after 2 hours.

I have been patient with them for such a long time and I am not getting any joy from them.

This has been a disappointing service I have ever experienced.

Regards

0
Replies (3)
Vodacom
Vodacom's reply17 Mar 2018, 09:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

PM
PRETTY M's update17 Nov 2018, 11:51
Reviewer Update
On the 04 April 2018 I got a call from Ula Wiggins (senior Consaltant), She was attending to the query I had posted on hello peter on the 16 March 2018. Here is the confirmation on her email: Dear Pretty Maake, Thank you for taking my call. As discussed, I've assisted with your escalation you reported on the Hellopeter website. I've loaded the R50 monthly discount on your line so you will pay R319 per month going forward which includes, the subscription, Clip, handset instalment and the monthly discount. The credit note loaded for R410 including VAT for the R50 extra charge over the past 8 months invoices will reflect on your Vodacom within 2 working days. This means that there will be no debit order deduction on 20 April 2018 due to the credit loaded. Kind Regards, Ula Wiggins Senior Consultant This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners. �This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this On the 20 April 2018 there no debit order but on the 20 May 2018 I was debited R316.59 and from 20th June 2018 Vodacom has been debiting R367.59 to date instead of R309. Basically Vodacom did not help me with my query. This is very unacceptable!!!!
PM
PRETTY M's update17 Nov 2018, 12:30
Reviewer Update
In February 2018,I requested Vodacom to changed my debit order date from the 25th of every month to the 20th of every month been 5 days earlier. I was told that they will start the arrangement the next month (March 2018) as it was late but on that month they will debit on the 25th. I agreed to the arrangement and thought that they will debit on the 25th of February but they did not debit, I called them on the 28th February and they told me that they will debit on the 20th March 2018 double the amount of which I agreed. Now because of the above incident Vodacom refused to add a data line on my contract. I wanted the deal at Vodacom of (3MB for R129 pm for 24 months) or at Game (6 MB for R149 24 pm for 24 months) and I was declined because of there is a dispute on my account. It was not my fault that Vodacom did not debit me on the 25th February 2018 I even called to enquire about this but they went on and put my account on arrears!! The mistake was on their side!! So now why am i the being declined to add another line!!! Can I please have this fixed!!