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Francois L

1 reviews | Active since Oct 2021

18 Oct 2021, 09:43

Francois lubbe

Last year my wife had a vodacom and mtn contracts **********ly open in her name. We picked it up and spoke to them. They told her what she needed to do and she did that. Mtn sorted out everything on there side. Now we found out that vodacom did not do the same. She now has bad credit because of that. We are in the process of buying a new vehicle and can't because of them. It has been a year and not been sorted out.

0
Replies (3)
Vodacom
Vodacom's reply18 Oct 2021, 10:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

FL
Francois L's update18 Oct 2021, 10:05
Reviewer Update
We have been dealing with this problem for a long time now. I'm fed up with this. All we hear is someone will make contact with you.
Vodacom
Vodacom's reply19 Oct 2021, 13:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that your wife's query was escalated to the Forensics Division and based on the feedback received, ***** was confirmed and necessary credits processed. 

They have also requested for the ITC Profile to be update which can take within 5-7 working days.

Regards Consumer Website Team

Best regards,