Hellopeter
Share Your Experience
KO
Kristeen O'kelly

1 reviews | Active since Oct 2015

16 Oct 2017, 22:36

franchise issues are not client's issue

i purchased a charger at OR Tambo - tried to return it at both stores at Northgate - I am told that I can only return it at OR Tambo - this is hardly a destination. How absurd that as a "chain", they can't sort this out. Why don't they have an internal courier system or something? Confirm I can only return and obtain a refund by going back to the airport

0
Replies (4)
Vodacom
Vodacom's reply17 Oct 2017, 06:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Oct 2017, 10:19
Official

Good day,

Feedback has been provided.

Regards,
RM

KO
Kristeen O'kelly's update08 Nov 2017, 15:56
Reviewer Update
have never heard a word - so I returned to Tambo - told I cannot return it - so ..... pray tell, how do I get a refund for a product I don't want
KO
Kristeen O'kelly's update08 Nov 2017, 15:57
Reviewer Update
oh and i have tried to return it at various outlets - same reply .... franchise issue