Fragmented and unreliable customer service from VODACOM

Transition phone number from business division to personal division was a 10 week disaster. The different teams to not know how to properly analyse a customer scenario, they all give conflicting advice and updates, tracing the historical customer interactions and proof is absolutely impossible and in the 10 week ordeal (still ongoing) the matter is still not resolved. I wish there was another reliable service provider to defect to, but sadly it will be to switch from one bad one to the next in SA. The worst is that every time I phone the service agent promises to phone back and then nothing happens to resolve the issue. Full of promised on every call but my situation is a complete mess: they can not find my profile only to find out my number sits on another system and that is why agents can not identify my profile, no one can tell my while my debit order was cancelled, there is no scalation team that has every phoned me back in the 10 weeks despite numerous promises from various parties that they will send it to the team leader. I have spent hours on the phone with them with no clear solution. Just this morning 2 calls disconnected as they wanted to put me through with the promise to sort it out and then line goes dead. How this company stays in business is only because there is no competition for them that is worthwhile to consider