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Pieter-Steyn Coetzee

1 reviews | Active since Sept 2019

16 Sept 2019, 16:33

FRADULENT UPGRADE FROM VODACOM

Thanks a lot vodacom for upgrading my contract WITHOUT my permission, after I explicitly said "NO" every single time of the 100000 times you phoned my for an upgrade.

Best of all? You simply started charging me more without changing my contract at all. Now, when I got tired of the rest of your ****py service and decide to move to another network, you tell me I can't because I am Locked in a contract which - let me say again - WAS DONE WITHOUT MY CONSENT OR PERMISSION!!!!!

I went into one of your shops, and after checking with your customer care, he confirmed that it was A ********** TRANSACTION FROM YOUR SIDE, and that the upgrade was never supposed to be done.

And your advice? Is to go open a case against you at the police station.

So if you KNOW that you are doing something wrong AND *******, why don't you do something about it??????????

0
Replies (3)
Vodacom
Vodacom's reply17 Sept 2019, 06:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
PC
Pieter-Steyn Coetzee's update20 Sept 2019, 11:50
Reviewer Update
Hi

No contact from any consultants yet.

Regards,
Pieter
PC
Pieter-Steyn Coetzee's update05 Nov 2019, 15:06
Reviewer Update
So the battle continues! Trying to deactivate the ********** transaction that was oh-so easily done without my consent.

After being promised by Vodacom 2 weeks ago that my query has been "escalated" I have seen zero results from this.

If it is so simple to lock me in a 2-year contract WITHOUT my consent, why is it so difficult to cancel it WITH my consent??