TR
Terence R
1 reviews | Active since Nov 2011
04 Jul 2022, 13:38
Fradulent SIM SWAP (
I would like to find out what happened during an unauthorised sim-swap which lead to bank *****. The sim swap was done without any notification being sent and a Vodacom outlet was visited before any bank ********** activities happened but the outlet performed a sim swap into a wrong number which made it difficult to detect the ***** in time. Currently, there is no way of contacting the Vodacom call centre. 135 is useless and their AI chatbot Tobi is also useless.
Can someone from Vodacom call me.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Jul 2022, 14:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jul 2022, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TR
Terence R's updateReviewer Update
04 Oct 2022, 23:33Update:
Although I received a call from the consultant a few days after, he was helpful and he provided the next steps for me to take which were sending an email to *** for an investigation to take place. And if after 14 days I don't receive any updates, I escalate the matters to *** with the same reference number from the ***** disputes.
It's been two months since me sending emails to both addresses with no response.
I am writing this update in hopes of getting feedback again...
It is a shame Vodacom.
Although I received a call from the consultant a few days after, he was helpful and he provided the next steps for me to take which were sending an email to *** for an investigation to take place. And if after 14 days I don't receive any updates, I escalate the matters to *** with the same reference number from the ***** disputes.
It's been two months since me sending emails to both addresses with no response.
I am writing this update in hopes of getting feedback again...
It is a shame Vodacom.
TR
Terence R's update04 Oct 2022, 23:33
Reviewer Update
Update:
Although I received a call from the consultant a few days after, he was helpful and he provided the next steps for me to take which were sending an email to *** for an investigation to take place. And if after 14 days I don't receive any updates, I escalate the matters to *** with the same reference number from the ***** disputes.
It's been two months since me sending emails to both addresses with no response.
I am writing this update in hopes of getting feedback again...
It is a shame Vodacom.
Although I received a call from the consultant a few days after, he was helpful and he provided the next steps for me to take which were sending an email to *** for an investigation to take place. And if after 14 days I don't receive any updates, I escalate the matters to *** with the same reference number from the ***** disputes.
It's been two months since me sending emails to both addresses with no response.
I am writing this update in hopes of getting feedback again...
It is a shame Vodacom.