LG
Loga G

1 reviews | Active since Aug 2018

05 Aug 2018, 17:38

FRADULENT OPENING OF A CELL PHONE CONTRACT

I complained to HelloPeter a week ago and a reply came immediately from Vodacom that a consult will contact me. Nothing came. I had to contact the ***** division and after repeated calls they contacted me via email on Friday. I expected an immediate response due to the critical nature of the ***** and the event repeating. Vodacom- You have let me down by allowing an unknown entity from opening a new contract in my account without my knowledge and concent. If this is not considered serious, I pity the other innocent persons that are going through my bad experience. VODACOM- WHERE IS YOUR FIREWALL TO PROTECT US. I have 4 legal Vodacom contracts . I will cancel them all.

Thank You Loga Govender

0
Replies (3)
Vodacom
Vodacom's reply06 Aug 2018, 06:30
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Aug 2018, 06:30
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Aug 2018, 10:55
Official

Dear Customer,

Please note that the matter has been resolved.

Regards,

Cassandra