NK
Noni K
1 reviews | Active since Oct 2013
21 Dec 2023, 21:13
FRADULENT debit orders and contracts
logged a call on the 2nd of December, summitted all requirements on the 08th and yet to receive a response.
is this cause you want to debit me again? no acknowledgement of any sort.
Really VODACOM!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 Dec 2023, 07:52Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Dec 2023, 07:52
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Dec 2023, 14:56Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised of the feedback received from the ***** Division:
The Case has been resolved as new line ***** and EC-1MIE-22Z26N escalated to Subscriber Collections Admin Team for deletion and removal of account from client’s name. A response has also been sent to you via EC-1MIE-22Z26N.
As per *****: as far as they can see there seems like all debit orders were reversed. Therefore, there should be no refunds due. The Debit order is set for DD01 so hopefully Subscriber Collections Admin Team will remove account from client’s name before R 2530.35 goes off on 2024-01-02 as well as changing collections status to *****. For any refund of bank charges as the bank may have charged client to reverse – client may send bank statement highlighting transactions for bank charges when sending a request for bank charges refund to ***
Regards
Vodacom Consumer Website Team
The Case has been resolved as new line ***** and EC-1MIE-22Z26N escalated to Subscriber Collections Admin Team for deletion and removal of account from client’s name. A response has also been sent to you via EC-1MIE-22Z26N.
As per *****: as far as they can see there seems like all debit orders were reversed. Therefore, there should be no refunds due. The Debit order is set for DD01 so hopefully Subscriber Collections Admin Team will remove account from client’s name before R 2530.35 goes off on 2024-01-02 as well as changing collections status to *****. For any refund of bank charges as the bank may have charged client to reverse – client may send bank statement highlighting transactions for bank charges when sending a request for bank charges refund to ***
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Dec 2023, 14:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised of the feedback received from the ***** Division:
The Case has been resolved as new line ***** and EC-1MIE-22Z26N escalated to Subscriber Collections Admin Team for deletion and removal of account from client’s name. A response has also been sent to you via EC-1MIE-22Z26N.
As per *****: as far as they can see there seems like all debit orders were reversed. Therefore, there should be no refunds due. The Debit order is set for DD01 so hopefully Subscriber Collections Admin Team will remove account from client’s name before R 2530.35 goes off on 2024-01-02 as well as changing collections status to *****. For any refund of bank charges as the bank may have charged client to reverse – client may send bank statement highlighting transactions for bank charges when sending a request for bank charges refund to ***
Regards
Vodacom Consumer Website Team
The Case has been resolved as new line ***** and EC-1MIE-22Z26N escalated to Subscriber Collections Admin Team for deletion and removal of account from client’s name. A response has also been sent to you via EC-1MIE-22Z26N.
As per *****: as far as they can see there seems like all debit orders were reversed. Therefore, there should be no refunds due. The Debit order is set for DD01 so hopefully Subscriber Collections Admin Team will remove account from client’s name before R 2530.35 goes off on 2024-01-02 as well as changing collections status to *****. For any refund of bank charges as the bank may have charged client to reverse – client may send bank statement highlighting transactions for bank charges when sending a request for bank charges refund to ***
Regards
Vodacom Consumer Website Team
Best regards,