Fradulent contact upgrades

Had one of my contract upgraded without my concern. And then when i saw my statement and called to inquire about the upgrade that is now costing me R2000 per month. Since Nov 2023 till now the issue is still not resolved and they have blocked all my other contract numbers. I am paying my normal monthly stallment but not getting my packages and cannot even use my sim card as they are blocked. They reversed the upgrade but not the amount acrrued , how am i supposed to pay for something i havent used? was referred to Rewards as they are the agency that did the upgrade but they also referred me back to vodacom. So its been 3months now and nothing has happened. every time i call i am told it will be resolved within 7 working days. Vodacom is a ****, i will never again use this network ad will make sure everyone in my sphere knows about their ****ming.