KL
Khathu L

1 reviews | Active since Mar 2012

03 Aug 2017, 14:30

fradulent case never attended after 6mths reported

<p>I open a case for ********** activities on my name in February and till today 3/08/17 it's not attended. 1- ********** ********** . 1- ********** ********** . 1- ********** ********** . I have been calling Vodacom from Feb and they take me from pillar to post with no help. </p> <p>Forensic department is not attendeding to my request. I am starting to believe that the fradulent accounts being done on my name are an internal Vodacom activity. Every day I call i get told different stories. </p> <p>May someone please bother to investigate my case. I have emailed the affidavit several times now.</p> <p>Disappointed with extremely poor service.</p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply03 Aug 2017, 14:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

KL
Khathu L's update10 Apr 2018, 17:11
Reviewer Update
I got a phone all from vodacom with regards a closed contract(EC-0CW3-2DAWWW), that they want to hand me over. I got an email that the account was confirmed to be ********** and closed by Ula Wiggins senior consultant. Why is this account being handed over. please assist