ME
Marianne E

1 reviews | Active since Aug 2010

24 Jan 2017, 11:56

Fradulent activity - No one willing to help me

<p>After trying to cancel my contract (and being cut off three times), the consultant informed me that someone has upgraded my account. This is ***** and should be investigated imeediately. No one seems to be interested to help me and NO ONE calls me back. I need help and I need it urgently.</p>

0
Replies (2)
Vodacom
Vodacom's reply24 Jan 2017, 12:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Feb 2017, 09:38
Official

As per telephonic discussion,feedback provided.