FRADULENT ACTIVITY

I HAD TWO VODACOM MOBILE CONTRACTS ON THE FOLLOWING PHONE NUMBERS 1. ********** 816 2. ********** 511 MY CONTRACT FOR OPTION 2 WAS EXPIRED IN JUNE 2017. FOR BOTH MY NUMBERS,MY MONTHLY PREMIUM WAS R220.00 . ON THE 07/08/2017 VODACOM DEDUCTED R1175.00 (INSTEAD OF MY NORMAL MONTHLY PREMIUM OF R220.00) FROM BANK ACCOUNT. ON 08/08/2017 I CALLED VODACOM TO REPORT THE MATTER.I WAS INFORMED THAT I DID AN UPGRADE ON MY ********** 511 NUMBER AND I DISPUTED THAT, SINCE I DID NOT UPGRADE. I WAS REQUESTED TO SEND AFFIDAVIT AND A COPY OF ID TO ***** DISPUTES ********** ) OF WHICH I SUBMITTED ON THE SAME DAY AND I RECEIVED THE REF NUMBER (EC-0CW8-2PEH01) AND THEY PROMISED TO RESOLVE MY PROBLEM IN 7 WORKINDAYS. ON 15/08/2017 I CALLED AGAIN AND I WAS TOLD THAT THEY ARE STILL BUSY WITH THE QUERY AND IT WILL BE RESOLVED IN 7 WORKING DAYS. AFTER SEVEN WORKING DAYS I CALLED AGAIN AND I WAS ONLY TOLD THAT THEY ARE STILL BUSY AND I WILL GET A CALL AFTER 7 WORKING DAYS. ALL THIS PROMISE DID NOT MATERIALISE AS NOBODY CALLED TO UPDATE ME AND ALL THESE TIMES I WAS THE ONE CALLING AND BEING TOLD THAT THEY ARE STILL BUSY. I HAVE BEEN CALLING TILL TODAY AND I WAS TOLD THAT THEY HAVE REALISED THAT INTERAL ***** INDEED HAPPENED. TODAY CALLED AGAIN AND ASKED THEM TO PROVIDE ME WITH CONFIRMATION, WHILE I AM WAITING FOR THE CONFIRMATION, I RECEIVED AN SMS STATING THAT MY ACCOUNT IS IN ARREARS OF 21516.66 WHICH I DO NOT KNOW WHERE IT COMES FROM . I THEN CALLED VODACOM AND I WAS TOLD TO IGNORE IT AS IT WAS AUTOMATED. THIS IS DEEPLY HEARTING ME AS NOBODY FROM VODACOM IS WILLING TO TAKE OWNERSHIP AND RESOLVE THIS PROBLEM FOR ME. I CANNOT JUST IGNORE THIS SITUATION AS IT CAN CREATE SERIOUS CREDIT ISSUES FOR ME TO MORROW. KINDLY INTERVENE FOR ME AND MAKE VODACOM TO RESOLVE MY SITUATION AS THEY ARE THE ONE REPOSIBLE FOR THIS PROBLEM. FROM YOUR INTERVENTION, THE FOLLOWING WILL BE HIGHLY APPRECIATED. 1. A CORRESPONDENCE FROM VODACOM THAT MY ISSUE IS RESOLVED. 2. FULL STATEMENT STATING MY ACCOUNT BALANCES AND MY CORRECT PREMIUMS. I WILL GREATLY APPRECIATE YOUR HELP.

YOURSFAITHFULLY MASHIANGAKO MABULA EDWIN ********** 816