1 reviews | Active since Nov 2023
FRADULANT DEBT FROM VODACOM
Good day Kindly assist me get to the bottom of this. In 2020 during the lockdown, I've app**** for a WIFI connection with VODACOM, unfortunately I've never received the services I've app**** for from VODACOM, MALL OF THE NORTH, FIBER OFFICE. I've sent several emails to them following up on the matter but my efforts came to vein. Lately I've been getting SMS's that my account has been handed over to a company called MBD, which also comes as a concern because it was first handed over to a company called BURNARD RAAFF, whereby a lady by the name of Trudy asked for my ID and also asked me to fill in a form to lodge dispute. Kindly assist me get to the bottom of this, because if I had a contract with Vodacom, there could have been at least one deduction from my account, secondly why did they take this long to communicate, how can Vodacom hand me over to the debt collectors without any communication from them. And lastly, this is a three year matter, which I believe could have been sorted between Vodacom and I not two different debt collects, and to top it off, I HAVE NO CONTRACT WITH VODACOM AND I AMD NOT UTALISING THEIR DATA IN ANY FORM.
Your assistance in this regard would be highly appreciate
Regards Senya
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for the feedback.
Kindly note that there was a fiber wiring installation in all the units at our premise, this was done through the body corporate, I'm not in any possession of the Fibre Gadget, that is claimed to be in use, the application was done with the Fibre Office MALL OF THE NORTH, which they have never delivered, kindly confirm with them.
I cannot pay for any services that were never rendered to me, and Vodacom being one of the biggest companies, it's only fair if I'm delegated one consultant to look into the matter.
Regards
Thank you for the feedback.
Kindly note that there was a fiber wiring installation in all the units at our premise, this was done through the body corporate, I'm not in any possession of the Fibre Gadget, that is claimed to be in use, the application was done with the Fibre Office MALL OF THE NORTH, which they have never delivered, kindly confirm with them.
I cannot pay for any services that were never rendered to me, and Vodacom being one of the biggest companies, it's only fair if I'm delegated one consultant to look into the matter.
Regards