RB
Risuna B
1 reviews | Active since Jan 2014
01 Nov 2023, 11:53
Fradualent fibre contract
I took a fibre contract with Vodacom 5 years ago, they recently discontinued the package i had. They did inform me, however they decided to double debit me when the updagrde kicked in. The monthly installment went from R345 - R 709 monthly. I later settled the amount and they are now saying I owe them R1880 from nowhere, their systems are designed to rip people off and you cant cancel.
I want this off my back ASAP.
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Replies (1)Vodacom's replyOfficial
01 Nov 2023, 11:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Nov 2023, 11:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
