Four weeks and still unresolved throttle problem

Well it’s going on week four now of zero Vodacom service and I still have to pay my monthly bill, however the lack of service means I’m not actually earning an income. I work from home because I also homeschool my children. I’m taking further action.

My speed is still below 3mbps daily, all day, on both my phone data and Wi-Fi. I’ve never had this problem before. I’ve not moved house. I’ve not even moved the data into another room. Vodacom has to find the problem - and fast.

Here’s the reference number if you need it :

Dear Vodacom Customer. A service ticket with reference number *** has been logged to a support team for investigation. Thank you Vodacom.