Four months to cancel a contract.... really!!

Item: Vodacom
Rating: 1
Author: Refiloe M

This is the second week since I received a call from your sales team - Mondo regarding the collection of the router. I haven't heard from them since and only heaven knows how long it will take before they collect the router and cancel this nuisance of a contract. The next thing my account will be debited again for something I am not using!! Vodacom you are an excuse for a service provider!! It has taken you four months to resolve such a simple issue..... sies le ya swabisa!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Jul 2022, 08:22

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply06 Jul 2022, 08:22

Official

Refiloe M's updateReviewer Update

08 Jul 2022, 09:31

I still haven't been contact by you consultants and and I am worried that you will be deducting money from my account again month end.

May I humbly request that you send me the address of where I can drop off this router because I cant wait forever for it be collected.

Refiloe M's update08 Jul 2022, 09:31

Reviewer Update