1 reviews | Active since Mar 2010
Four months' of talking to Vodacom not helping
<p>Autopage/Vodacom made a double deduction via debit order in April 2016 for my cellular account. They deducted R1321.92. Since then with Autopage's demise Vodacom has been taking direct payments via debit order. Apart for another double deduction that they did for R1275.42 in June 2016, I cannot get them to credit my account for the Apr payment.</p> <p>I've been corresponding via email with the accounts department and customer service since April but am not getting any acceptable answer or a new statement reflecting the April payment. </p> <p>I have kept all my proofs of payment and correspondence to and from them since April.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
This issue has been resolved. It was a a paperwork error and misunderstandings during the Autopage/Vodacom migration. Thank you Vodacom and Moenier from the Call Centre Support North. Well done for helping me sort this out.
This issue has been resolved. It was a a paperwork error and misunderstandings during the Autopage/Vodacom migration. Thank you Vodacom and Moenier from the Call Centre Support North. Well done for helping me sort this out.