AL
Amanda L
1 reviews | Active since Sept 2018
26 Feb 2019, 09:35
Four months for Vodacom to reconfigure fibre settings.
We have been waiting over four months for Vodacom's back office to reconfigure our internet fibre settings since we relocated. We have called every day and each time it is a new story. There is no-one we can email (even the staff we speak to claim they only have an email address) and each time they send an email marked urgent requesting that they please configure the settings. Something so simple, which can be done remotely. We are still being charged, yet no internet and we depend on this as we work from home.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 Feb 2019, 12:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Feb 2019, 12:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AL
Amanda L's updateReviewer Update
26 Feb 2019, 14:07This is all very well, but we've also been hearing that for the last four months. And somehow we never hear back again! Then every time we call, we are told that all they can do is "send an email to back office." Clearly nobody works there!
AL
Amanda L's update26 Feb 2019, 14:07
Reviewer Update
This is all very well, but we've also been hearing that for the last four months. And somehow we never hear back again! Then every time we call, we are told that all they can do is "send an email to back office." Clearly nobody works there!
Vodacom's replyOfficial
18 Mar 2019, 16:32Dear Amanda,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and the call goes straight to voicemail. Should you still require assistance with your query, please contact our FTTH Team on *** (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
We tried calling you on numerous attempts and the call goes straight to voicemail. Should you still require assistance with your query, please contact our FTTH Team on *** (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Mar 2019, 16:32
Official
Dear Amanda,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and the call goes straight to voicemail. Should you still require assistance with your query, please contact our FTTH Team on *** (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
We tried calling you on numerous attempts and the call goes straight to voicemail. Should you still require assistance with your query, please contact our FTTH Team on *** (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team