ZH
Zaid H
1 reviews | Active since Dec 2013
18 Dec 2018, 11:49
FOUR months and still no feedback!
I've been waiting since the 23 August 2018 for Vodacon to assist me with my query and I still have not had any feedback from this pathetic excuse for a company. I have phoned numerous times, left countless complaints on HelloPeter.com and nothing... no feedback at all. When will Vodacon give me a phone call to explain? Why is your customer service so bad?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Dec 2018, 14:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Dec 2018, 14:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
19 Dec 2018, 08:55Dear Customer,
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Vodacom's reply19 Dec 2018, 08:55
Official
Dear Customer,
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
ZH
Zaid H's updateReviewer Update
19 Dec 2018, 09:09So then when can I expect feedback on the earlier post? In April? In May? Probably never... judging by how terrible your customer service has been. Will one of you PLEASE PHONE ME AND EXPLAIN WHY I HAVE NOT HAD ANY FEEDBACK FOR FOUR MONTHS????????????????
ZH
Zaid H's update19 Dec 2018, 09:09
Reviewer Update
So then when can I expect feedback on the earlier post? In April? In May? Probably never... judging by how terrible your customer service has been. Will one of you PLEASE PHONE ME AND EXPLAIN WHY I HAVE NOT HAD ANY FEEDBACK FOR FOUR MONTHS????????????????