Fortunate, I'm crying for my mother.

on 01/02/2025 I accompanied my mother to Vodacom iLanga, when we walked the gentleman at the door showed gave her a sit at one of the desks as she has a ankle injury. We waited for assistance and after realising people who came in after us were being assisted before us, my mother asked what was going on, one of the agents Fortunate was so rude to my mother, telling her she's busy with customers who had tickets, who are we not customers? and we were not aware that you needed a ticket and the gentleman at the door did not give us a ticket, so who is at fault here? Instead of hearing what we wanted to say she decides that we are not important I guess. That girl made me so angry disrespecting my mother like that, my mother is a loyal Vodacom customer ever since she had a phone come hell or high water she vouches for Vodacom to be treated like this. I would like Fortunate to apologise to my mother and understand what she did is hurtful to me especially.