Formal Review – Lack of Response and Service Accountability

I am deeply dissatisfied with Vodacom’s handling of this matter and the continued lack of meaningful engagement. Despite my previous complaint, there has been no resolution or adequate response, which reflects poorly on Vodacom’s commitment to customer care. The facts remain: • My account was unauthorizedly downgraded, causing significant disruption. • Services were inactive for over 15 days, despite full payment. • Vodacom falsely claimed that “communication was shared on HelloPeter,” which is misleading and unacceptable.

This experience has caused financial and operational inconvenience, and Vodacom has yet to take responsibility. I demand the following actions without further delay: 1. A written explanation for the unauthorized downgrade and prolonged delay. 2. A formal apology for the inconvenience and misrepresentation. 3. Compensation for the inactive service period and any additional costs incurred.

If these actions are not completed within 48 hours, I will escalate this matter to ICASA and the National Consumer Commission for formal investigation.

Vodacom must uphold its stated values by ensuring accountability and delivering the service quality promised to customers.