Formal compliant

Hi team,

I have taken a upgrade on this number ‪***‬ however it seems that I'm still paying for my old subscription aswell together with my new upgrade.

I have taken a laptop deal online for R279 never requested for caller ID and still my bills for this number is R443 how is this possible

I'm a loyal customer to yourll and yourll are just taking advantage of this please fix this as this is not what I signed up to when a upgrade is done the old subscription cancels off and the new one takes effect last month I paid it however this month I will refuse as this is not my error to fix but yours

I'm done with the service received therefore I'm making a formal complaint and expect a email back from you guys.

I have emailed the team as well and I'm waiting for a response

If I don't get a response I will make sure this is sent all over this is the 2nd time I'm putting this on hello Peter

I WANT YOU GUYS TO FIX THE ERRORS U MADE I'm honestly disgusted I wish I can put the screenshots of everything here

Please do not call but email me back as I have no time to be on a call I'm busy and I work during the day unless you guys have a night shift team that can ring me