Formal complaint regarding unacceptable service

I want to express my profound disappointment and disgust with the level of service I have received from Vodacom fibre services. The treatment I have endured throughout this experience has been nothing short of appalling, and it is a reflection of lack of professionalism and respect towards your customers. I my WiFi has been down for almost 4 weeks now. I call the contact centre everyday, I have spoken to Tassin, Byron, Kevin and a Patrick. They have ALL promised call backs, escalations though I have had nothing happen. They have promised that technicians will be coming over on several occasions however no one has come to my house to attend to the matter. Not only has your team failed to meet basic expectations of service, but the overall attitude and response I have encountered are deeply frustrating and entirely unacceptable. I trusted Vodacom fibre to provide a good service, but instead, I have been subjected to negligence, poor communication, and an utter disregard for customer satisfaction.

I will be heading to Instagram and Twitter after this.

Sincerely, *****gwa Lerumo