Formal Complaint Regarding Poor Service and Unfulfilled Order

Dear Vodacom Customer Service Team,

I am writing to formally lodge a complaint regarding the extremely poor service I have received from the Vodacom 4U store at Vangate mal .

In February, I contacted the store twice in an attempt to order the 8GB Smart Vodacom tablet, which was being advertised for R1000. During my first call, I spoke to a consultant who assured me that she was placing the order on my behalf. However, I found it highly unprofessional that at no point during the call did she ask for my name or contact details to confirm or process the order.

After waiting for a week without any feedback, I called the store again and was connected to the same consultant. This time, she appeared confused upon hearing my voice and had no recollection of my previous request. Despite this, I proceeded to place the order again.

In March, my mother visited the store in person and encountered the same consultant. She was informed that no order had ever been placed for the tablet. The consultant, identified as Gabieba, was contacted via WhatsApp by my mother to follow up on the matter, but she has not responded to this day.

This entire experience has been frustrating and unacceptable. The lack of communication, accountability, and basic customer service skills displayed by the consultant is deeply concerning. As a customer, I feel disregarded and disrespected.

I have made multiple attempts over the past two months to purchase this tablet for my son, who has been patiently waiting since his previous device broke in December. It is disappointing that such a simple transaction has been mishandled so severely.

This email serves as my final attempt to resolve this matter. I expect this complaint to be escalated and addressed urgently. I would like a clear explanation of what went wrong, as well as immediate assistance in securing the 8GB Smart Vodacom tablet at the advertised price.

I trust that Vodacom will take this matter seriously and ensure that corrective action is taken to prevent other customers from experiencing similar treatment.

Yours sincerely, Siphokuhle ***