Formal Complaint Regarding Contract Discrepancy and Poor Customer Service

I am writing to formally lodge a complaint regarding the handling of my recent contract application with Vodacom⁠. I am deeply dissatisfied with the service I have received and the lack of a fair resolution to an issue that arose due to no fault of my own.I app**** online for an internet deal that included a PS5 Disc Edition. My application was initially approved, however, it was subsequently cancelled without my knowledge. I was then assisted to reapply, which resulted in my credit being checked for a second time and my application being placed under review, causing further delays.Following approval, I was advised that my order would be dispatched within 5–7 working days. On 9 April, I received the WiFi router along with the incorrect device — a PS5 Digital Edition instead of the PS5 Disc Edition I had originally ordered.I immediately reported the error and was assured that the matter would be escalated. After waiting five days, I was informed that the only resolution available would be to cancel the entire contract, return the device, and reapply. This would result in my credit being assessed for a third time for an error caused by Vodacom.In an effort to resolve the matter amicably, I proposed a reasonable alternative: that I retain the PS5 Digital Edition on condition that the pricing is corrected accordingly and that I receive the accessories included in the original bundle offer. This proposal was declined, and I was advised that Vodacom is only willing to credit the price difference, without providing any of the associated accessories.This experience has caused significant inconvenience, unnecessary delays, and repeated credit checks. I find it unacceptable that I am expected to undergo further processes due to an error on Vodacom’s part, with no fair or customer-focused resolution being offered.