Formal Complaint – Poor Vodacom Fibre Service Witpoortjie Estate Roodepoort Ext52

Good Morning,

I am writing to formally lodge a complaint regarding the poor service I have been experiencing with my Vodacom Fibre connection.

My internet service has been consistently unstable, with frequent interruptions and ongoing connectivity issues. Despite logging multiple fault reports, the problem has not been resolved, and I have not received adequate feedback or updates regarding the progress of these issues.

The lack of communication and resolution has been extremely frustrating and has negatively impacted my household, especially my children’s studies, as they rely on a stable internet connection for schoolwork.

At this point, I am very disappointed with the level of service provided and the ongoing failure to resolve the matter. I kindly request to this issue, including a proper investigation and a clear resolution timeline.

Vodacom failed to resolved this issue promptly, and I am now be forced to consider cancelling my service and moving to a more reliable provider. Vodacom deducting monthly premium every month and the service is extremely bad

I look forward to your urgent response.

Sibongile Mthembu Address: 4126 Bravo Street Witpoortjie Estate Roodepoort