FORMAL COMPLAINT: Material Breach of Contract, Misrepresentation, and Unauthorized Billing

To Vodacom Management,Background: On 24 June 2026, a Vodacom representative contacted me to modify my contract package. I explicitly agreed to the change based on the material condition and explicit verbal assurance that it would "not cost more" and would result in me paying less.Misrepresentation: The billing of an additional R500+ constitutes a *****ulent misrepresentation and a severe material breach of contract. I did not give informed consent or a valid mandate for an increased monthly premium.Evidence: I am in possession of the call recording from Vodacom, which definitively proves that the agent stated I would pay less. Despite your internal "investigation" falsely claiming I agreed to higher charges, the auditory evidence proves otherwise.Demands & Remedy: While Vodacom has reverted my package, the financial injury remains unrectified.I demand an immediate reversal and full refund of the first unauthorized R500+ deduction.I acknowledge your notice that your system will erroneously deduct a second R500+. I explicitly state that Vodacom has no legal mandate to process this debit. Should it run, I demand an immediate refund for that month as well.Provide me with a final written resolution and a formal reference number for this escalation within 7 business days, as required by the Consumer Protection Act and ICASA regulations.Failure to resolve this will result in immediate escalation to ICASA, the National Consumer Commission (NCC), and the reporting of unauthorized debit streams to PASA.