Formal Complaint: Incorrect Apple Watch Series 11 Delivery and Poor Customer Service

Dear Vodacom and Apple Customer Service Teams,

I am writing to express my extreme disappointment and frustration with the recent purchase of an Apple Watch Series 11 (Jet Black, 42mm) from Vodacom's Lenz Quarter store on 14th December 2025. The promised delivery date of 18th December 2025 was not met, and I was subjected to multiple follow-ups with vague ETAs.

*Chronology of Events:* - 14th Dec 2025: Purchased Apple Watch Series 11 (42mm, Jet Black) from Vodacom Lenz Quarter, promised delivery by 18th Dec. - 18th Dec 2025: Watch did not arrive; store unsure of ETA. - Follow-up: Told to expect delivery the following week (Monday or Tuesday). - 22nd Dec 2025: Store claimed product arrived but forgot to call me. - 23rd Dec 2025 morning: Arrived at store to find the watch was a 46mm M/L, not the 42mm Jet Black as ordered. - No apologies, no compensation , no clear resolution, No attempt was made to correct the issue, and I was told that if the product is opened, nothing can be done. This series of events raises serious concerns about: 1. *Delivery Accuracy*: Wrong product delivered (46mm instead of 42mm). 2. *Communication*: Lack of timely updates and vague ETAs. 3. *Customer Service*: Dismissive attitude and no attempt to rectify the issue.

This is not the level of service I expect from reputable retailer brands. The lack of accountability is unacceptable.