Formal Complaint: Harassment Regarding Account in Good Standing

Dear Vodacom Customer Care

I am writing to formally express my dissatisfaction with the ongoing harassment I have received regarding alleged outstanding monies on my account.

On 9 February 2026, I posted on this platform and emailed your offices to advise that my account had been settled in full and that I am in good standing. I cleared all arrears at the end of January 2026, and my next payment is only due at the end of February 2026. Despite this, I continue to receive repeated calls and SMS messages regarding an “outstanding balance,” which is both inaccurate and unacceptable.

To date, no one has had the decency to respond to my message of 9 February 2026 or contact me to clarify this matter. This reflects extremely poor customer service.

Furthermore, I spoke to one of your agents today, 15 February 2026, who was equally disturbed to see that my account is incorrectly reflected as being in arrears, despite the new billing/payment month not having commenced yet. This only confirms that there is a serious internal error on your side.

I consider these ongoing communications to be harassment, and I expect them to stop immediately.

Should you need to contact me, please do so only between 12:30–13:00 and after 17:00; and all unnecessary collection communications have been halted.

I am deeply disappointed by the lack of professionalism and responsiveness shown in this matter.