Formal Complaint:

In January 2024, I received a call from an agent contracted by Vodacom. The agent informed me that I would be receiving a phone free of charge as a reward for being a loyal customer for several years. The phone was delivered. However, when I reviewed my statement a month later, I noticed an additional charge on my account. Upon contacting Vodacom, I was informed that the installments were for three months. After the three months had passed, I called again and was told that the matter would be investigated and that they would listen to the recording of the conversation.

Whenever I call for feedback, I have to explain my issue to at least four different people. Eventually, I was informed that the phone would be collected, but the RAM driver never called, and they were unable to collect the phone. This situation has been both exhausting and costly, as I am being asked to pay for something I did not request. Despite my numerous follow-ups, I have not been able to receive proper feedback. It has now been one year and two months, and I am in urgent need of a resolution.

Number in question: *** My Contact number: Xoliswa ***