"Forgot" to update credit bureau

<p>My partner had a vodacom account which he paid in full at the beginning of the year. After the payment was made he visited a Vodacom branch to confirm that the payment was received and he did not have any balances left. They confirmed that all was in order. </p> <p>It is September and we recently app**** for a home bond and Vodacom seems to be reflecting in arrears on his credit records. He contacted Vodacom to investigate the matter and the agent told him they "forgot" to send the new information through when the payment was received. They informed him that it would take 10-14 days. </p> <p>Totally unacceptable and poor service delivery.</p> <p>Due to the error made by you, we might be losing the property.</p>