SN
Sanoshen N
1 reviews | Active since Apr 2017
07 Feb 2020, 16:51
Forgetting their core business
I am moving into a month to month, and asked to please reduce my monthly minutes allocation, but keep my data etc the same. They will only do such a change if I accept another 24 month contract, and because I am “downgrading”, they want to charge me a migration fee! Sjo’, what a sad day when a multi billion rand organization feel justified to treat customers like this. Why must I sign another contract? Why must I pay a migration fee? Why can’t you be happy to still provide a service and get paid for that service?
You would rather get me to consider cancelling, than continue to provide me a service that is fully in your control to do so.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
10 Feb 2020, 08:34Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Feb 2020, 08:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
SN
Sanoshen N's updateReviewer Update
12 Feb 2020, 18:34After calling today to cancel, Michael managed to convince me to stay by clearing with his management was n what I was looking for. We agreed, noted on recording and it even got an sms conforming the new arrangement.
TEN MINUTES LATER, Michael CALLS AND SAYS HIS MANAGEMENT COULD NOT GO AHEAD WITH DEAL. THEY ARE SORRY.
*** VODACOM. FINE EXAMPLE OF INCOMPETENCE OF MANAGEMENT.
TEN MINUTES LATER, Michael CALLS AND SAYS HIS MANAGEMENT COULD NOT GO AHEAD WITH DEAL. THEY ARE SORRY.
*** VODACOM. FINE EXAMPLE OF INCOMPETENCE OF MANAGEMENT.
SN
Sanoshen N's update12 Feb 2020, 18:34
Reviewer Update
After calling today to cancel, Michael managed to convince me to stay by clearing with his management was n what I was looking for. We agreed, noted on recording and it even got an sms conforming the new arrangement.
TEN MINUTES LATER, Michael CALLS AND SAYS HIS MANAGEMENT COULD NOT GO AHEAD WITH DEAL. THEY ARE SORRY.
*** VODACOM. FINE EXAMPLE OF INCOMPETENCE OF MANAGEMENT.
TEN MINUTES LATER, Michael CALLS AND SAYS HIS MANAGEMENT COULD NOT GO AHEAD WITH DEAL. THEY ARE SORRY.
*** VODACOM. FINE EXAMPLE OF INCOMPETENCE OF MANAGEMENT.
Vodacom's replyOfficial
17 Feb 2020, 13:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been assisted and advised accordingly.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply17 Feb 2020, 13:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been assisted and advised accordingly.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
SN
Sanoshen N's updateReviewer Update
17 Feb 2020, 13:43I heard and interacted no further with Vodacom since my post above. So no, sorry, your records are not correct. Your team is probably just satisfied to write me off (a drop in your billion rand ocean).
SN
Sanoshen N's update17 Feb 2020, 13:43
Reviewer Update
I heard and interacted no further with Vodacom since my post above. So no, sorry, your records are not correct. Your team is probably just satisfied to write me off (a drop in your billion rand ocean).