1 reviews | Active since Jul 2015
I was recently ht with a R1000 bill for internet usage on my 3G account partly owing to the fact that I didn't receive any notification as to my contract data running out. I usually buy top-up data if my usage exceeds my contracted allocation, but when there are no notifications and an amount for around R1000 suddenly appears on my bill it's something of a shock.<br> <br> I'm happy to pay my way for what I use, but being hit with exorbitant charges for out of contract data when there's no notification is simply not on.<br> <br> I have already phoned Vodacom regarding this matter and was passed from pillar to post before speaking to a consultant that promised I would be contacted about this matter within the next two days...that was more than two weeks ago.<br> <br> I've been a loyal Vodacom customer for more than a decade and, by large, my experience with them has been pleasant enough - this latest issue has dented my confidence in what's otherwise a good service. Come on Vodacom, you can do better.
Best regards,
Best regards,
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