LM
Lesego M
1 reviews | Active since Oct 2013
17 Apr 2024, 07:59
Forged signature on documents
An agent Sandile from vodacom came to our house to sell wifi packages. My mother ( a pensioner) was so interested and wanted the package. According to the agents, she was going to pay R200.00 which she did for three months, but the agent did not explain that its only 3 months and there after it will go up. The agent then forged my mothers signature on the forms to say she agreed. According to my mother, she didn't fill in any forms. Vodacom sent us the forms and its not my mothers handwriting or signature. Can this be resolved soon or I'm opening a case of ***** for vodacom .Vodacom is now telling her she needs to pay R18k for her to cancel.
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Vodacom's replyOfficial
17 Apr 2024, 10:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply17 Apr 2024, 10:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
LM
Lesego M's updateReviewer Update
23 Apr 2024, 15:10Good day,
To date the issue is still not resolved, someone called me and promised to call me back . I've been sending emails with no reply. Can this issue receive attention please . Do you not take a case a ***** seriously? Should I go and open a case , maybe then this will receive attention?
To date the issue is still not resolved, someone called me and promised to call me back . I've been sending emails with no reply. Can this issue receive attention please . Do you not take a case a ***** seriously? Should I go and open a case , maybe then this will receive attention?
LM
Lesego M's update23 Apr 2024, 15:10
Reviewer Update
Good day,
To date the issue is still not resolved, someone called me and promised to call me back . I've been sending emails with no reply. Can this issue receive attention please . Do you not take a case a ***** seriously? Should I go and open a case , maybe then this will receive attention?
To date the issue is still not resolved, someone called me and promised to call me back . I've been sending emails with no reply. Can this issue receive attention please . Do you not take a case a ***** seriously? Should I go and open a case , maybe then this will receive attention?