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Hendrik J

1 reviews | Active since Jan 2013

03 Sept 2018, 15:35

Forfeiture of Airtime

Airtime on a topup contract was forfeited today after the topup contract was made prepaid. On 23 July 2018 RJ advised that he will check the airtime on the phone and refund airtime should any airtime be missing. Kindly refund the airtime in question on ********** 744.

HC Jacobs

0
Replies (3)
Vodacom
Vodacom's reply03 Sept 2018, 15:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Sept 2018, 16:20
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Sept 2018, 16:51
Official

Dear Hendrik

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query.

Have a great day further

Vodacom Consumer Website Team