VT
VINOLIA T
1 reviews | Active since Oct 2019
08 Jun 2024, 19:50
Forfeiting my Vodabacks
I just lost almost 1063 vodabacks which expired I tried to login on my Vodapay app I couldn’t and lost all my vodabacks and they said I can’t be helped when Vodabacks there’s nothing they can do even if I had a problem with the app
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Jun 2024, 12:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jun 2024, 12:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jun 2024, 08:09Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/06/11 at 08:03:16, the Vodabucks has a time frame in which to use them. Once its expired we cannot refund it. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jun 2024, 08:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/06/11 at 08:03:16, the Vodabucks has a time frame in which to use them. Once its expired we cannot refund it. Regards Vodacom Consumer Website Team
Best regards,
VT
VINOLIA T's updateReviewer Update
03 Jul 2024, 11:05Still the issue wasn’t resolved
VT
VINOLIA T's update03 Jul 2024, 11:05
Reviewer Update
Still the issue wasn’t resolved