Forfeit Airtime?????????? Seriously how is this possible

R1425.34 Airtime gone - forfeited within 2 hours from one month to the next - after years of having a excellent track record on continuous payments done and never having any issues with myself of Vodacom now this - how is this possible without being notified, email, phoned, what sup, messages or notified in which ever way I see R1425.34 is gone from my account without any prior notice seriously VODACOM this is contract bridging in the worst case. Never have I ever been so disappointed in my entire customer centricity focus in all my years and now this - please rectify and get this fixed asap as this is *****ing in the worst scenario - and cannot be accepted to be fine - because it is not right - otherwise you will lose 4 contracts within the next week that I can promise you - I have never been so humiliated in my whole life - this is well saved airtime for specific purposes and to accommodate when needed and now just taken for who to benefit though this please explain as I don't understand this at all - I was and will never be open for ********** activities and clearly this is all rules and regulations of a big company such as VODACOM - huge disappointment indeed and an eye opener and shocker for me after years of continuous and great service now this - very unhappy about this and *****ing of my saved airtime - shame on you VODACOM shame on you