Forever to perform a simple upgrade !!!

<p>I called Vodacom today to perform an upgrade. It had taken them about an hour to perform this. Cant you streamline the process like other companies. Not impressed with such a long wait on the phone. I call again to change the option, only to realise the first person had taken the incorrect mobile options on the deal. Never got the upgrade done after an hour and I just left the call. Not happy at all!! Worse service ever.</p>