Forcing to use out of bundle rates

Good afternoon<br> <br> I sent a complaint to twitter 1 hour ago but Vodacom seems to not be able to tell me anything but \chat to our service team". If you had read my tweet you would have known that I had already spoken to the service team and they could only tell me that it was procedure.<br> <br> My complaint is that I had upgraded in December but the migration of my contract is only due in February. When I tried to load a data bundle it said that I could not because it is pending migration. When I phoned your customer service team they advised that this is how it works and until the migration is finalised I won't be able to purchase data bundles and out of bundle rates will apply.<br> <br> This was never explained to me and I was not warned that this would happen. If you had told me I would have made provision for this and loaded a larger bundle before the \""pending migration\"" had kicked in.<br> <br> Now"