CB
Cathy B
1 reviews | Active since Nov 2014
25 Nov 2021, 08:55
FORCING TO PAY MORE
I have a contract on the Smart XS plan for a certain amount. I signed up for that amount and now they are doing away with the Smart XS plan but now I only have an option for an amount of more that I signed up for.
They are now forcing me to pay more but I have signed up for a certain amount. I am not happy that they are now forcing a person to pay more.
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Replies (2)
Vodacom's replyOfficial
25 Nov 2021, 08:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Nov 2021, 08:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Nov 2021, 15:51Dear Cathy Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply25 Nov 2021, 15:51
Official
Dear Cathy Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Consumer Website Team
Best regards,