Forcing Subscribers to Stay with the Network

Item: Vodacom
Rating: 1
Author: Katlego M

Very simple complaint, you’ve made it difficult for me to unlock my WiFi router. I bought a Vodacom router from Game but I’ve called your customer service line and went to one of your store to have it unlocked to other networks but you were not willing to help. Government make it clear that such shouldn’t be the case:

Helpful (0)

Replies (1)

Vodacom's replyOfficial

26 Apr 2021, 16:11

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply26 Apr 2021, 16:11

Official