Forcing me to use out of bundle rates on business account

<p>I have a business contract with vodacom and my data bundle ran out. I tried to buy an once off bundle via my online banking to which I received an error "unknown cellphone number", I then tried to buy it online via the vodacom website and received a message that I do not have privileges on the account and that the company needs to give me authorization (I am the sole owner). </p> <p> </p> <p><br />I then decided to contact the customer care line and the gentleman who assisted me informed me that I need to send a company letterhead to the following email: ********** This all happened on the 20th June. On the 23rd I had to follow up with Vodacom as my issue was not resolve yet, so I spoke to Thabang Fafudi, who then informed me, that together with the company letterhead, I also had to send a copy of my ID to the same email address, which the first gentleman did not inform me.</p> <p> </p> <p><br />She then tried to assist but told me that she does not have the necessary authorization and that the request had to go back to Vodacom's Back Office team. After not receiving feedback for 5x days, I tried to follow up with Thabang again yesterday, 28 June but still no feedback. Today is 9x days after I initially logged the request with Vodacom -- this is not the service I am expecting from South Africa's "leading cellular network". I have send through all the required documentation and have stated my issue. How long do I have to wait until this issue is resolved? Herewith my reference number: EC-0CR0-3RQX8Q.</p>