TN
Tashlynne N
1 reviews | Active since Aug 2013
11 Jun 2024, 08:48
Forcing me to pay more!
Once again having problems with Vodacom. Have been a loyal customer for 20 years now and every time when it comes to an upgrade there are problems. Now I want to take out a new line and Vodacom is FORCING me to take out a deal I do not want just because I qualify for the high end deals. How does this work? The upgrade I just did also had problems which I had to resolve. Why?
20 Years being a loyal customer there are problems over and over again and now I have to wait 2 - 3 days to see what they can do?????
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
11 Jun 2024, 10:05 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Jun 2024, 10:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TN
Tashlynne N's updateReviewer Update
20 Jun 2024, 14:07You amaze me again........ stilll waiting for phone to de delivered. Received msgs from Vodacom confirming that the order is with the courier.... contacted the courier and they have NO tracking information..... so where is the phone? Floating mid air? Hanging around? Lost?
Month end ill just not pay my account.... also make up excuses. Lets see how happy you will be then.....
Month end ill just not pay my account.... also make up excuses. Lets see how happy you will be then.....
TN
Tashlynne N's update20 Jun 2024, 14:07
Reviewer Update
You amaze me again........ stilll waiting for phone to de delivered. Received msgs from Vodacom confirming that the order is with the courier.... contacted the courier and they have NO tracking information..... so where is the phone? Floating mid air? Hanging around? Lost?
Month end ill just not pay my account.... also make up excuses. Lets see how happy you will be then.....
Month end ill just not pay my account.... also make up excuses. Lets see how happy you will be then.....
TN
Tashlynne N's updateReviewer Update
20 Jun 2024, 14:12Just by the way, I really hope your reply to me with my address is a private reply and NOT a public reply for all to see........ POPI....
TN
Tashlynne N's update20 Jun 2024, 14:12
Reviewer Update
Just by the way, I really hope your reply to me with my address is a private reply and NOT a public reply for all to see........ POPI....
TN
Tashlynne N's updateReviewer Update
20 Jun 2024, 14:24One of your agents also just decided he is not helping and put the phone down in my ear. You are amazing!!!!!!!!!
TN
Tashlynne N's update20 Jun 2024, 14:24
Reviewer Update
One of your agents also just decided he is not helping and put the phone down in my ear. You are amazing!!!!!!!!!
TN
Tashlynne N's updateReviewer Update
20 Jun 2024, 14:29Just had to phone again still no assistance...
TN
Tashlynne N's update20 Jun 2024, 14:29
Reviewer Update
Just had to phone again still no assistance...