Forcing a product down my throat

<p>I wanted to cancel my Vodacom contract which was coming to an end in May 2017 and take out a SIM only deal with data and airtime. I phoned on 26 April to do this in advance, however the dealer / sales agent I phoned to cancel my contract talked me into getting a SIM only contract with Vodacom. The deal sounded too good to be true: R200 per month got me R200 worth of airtime, as well as 5Gigs of data per month which was running as a promo. I confirmed this 3 times with her, and she assured me it was correct.</p> <p> </p> <p>On 1 May, I checked my balance and noticed just airtime was credited to me. I've been trying since (it is now the 3 May) to get this resolved, and spending over 2 hours on the phone to multiple agents from the cancellations dept, upgrades dept, customer service dept, and another agency that Vodacom uses to run services. I have spoke to no less than 4 people and have had to explain the situation to ALL OF THEM!!</p> <p> </p> <p>Now it appears the agent who signed me on has done so under a contract I DID NOT AGREE TO! R200 airtime only. I have explained calmly to each agent that they can easily access the call recordings which are recorded for quality purposes. They will clearly hear the deal that Vodacom's agent proposed to me, as well as me confirming multiple times with her.</p> <p> </p> <p>I WILL NOT pay Vodacom at the end of this month, and I refuse to buy into Vodacom again in the future. I have been shunted from pillar to post, and even the last agent I spoke to in Data dept. understood my frustrations and said she would escalate it and send me an SMS to confirm the reference number. That was 3 hours ago and I haven't received a reference number!!!</p> <p> </p> <p>I WILL NOT PAY A ******** VODACOM!</p>