RN
Rabelani N

1 reviews | Active since Sept 2009

01 Jul 2015, 12:46

Forcible Forfeiture of Data

I took up an offer for 1G data for R59.00 for 7 days after I had recharged my airtime account yesterday. I also have a 2GIG data plan with you which effects every 1st of the month. I realised that my account was running from my 2GIG plan and not the 1GIG, and when I contacted your contact centre, I was basically told that I forfeit the 1 GIG since your rule of business is last in first out.<br> <br> This broad day light ******* and these are the kind of things that need to be communicated when these deals are advertised. I was ****** of my money and this I just I have to say is grossly *********.<br> <br> This has definitely tarnished my reputation of Vodacom and has left a sour taste in my mouth. I won't be looking at this company in the same light.

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Replies (1)
Vodacom
Vodacom's reply01 Jul 2015, 15:20
Official
Hello rabeluv,

As per our communication, we have provided you with feedback on your query.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team